Resolved -
We have seen emails flowing normally for the past hour. Once we get a full report from Microsoft we will make this available to clients as to the cause and what they will do to prevent it happening again in the future. Thanks for your patience and understanding.
Nov 13, 15:28 UTC
Update -
We're continuing to see improvements in service availability, with email queues significantly reduced and approaching normal levels. Some users may still experience intermittent access issues or delayed email delivery as recovery continues.
Microsoft have implemented additional mitigation measures and are restoring the remaining affected infrastructure while investigating residual service issues.
Nov 13, 14:28 UTC
Monitoring -
Microsoft is experiencing an issue with Exchange Online, its email service, which is affecting our email. Microsoft has begun recovery actions and is gradually restoring traffic. We’re seeing improvements in mailbox access and in the processing of delayed emails, and a small amount of backlogged email has started to come through. However, some users are still experiencing issues.
Reducing email queues and backlogs remains a priority. The extended 48-hour email timeout window is still in place, which helps protect delayed messages while delivery catches up.
Logging a ticket: Email is affected, so please don’t log tickets by email for now. Use the customer portal on our website instead. If your issue is urgent, call us and hold for an engineer.
We hope service will return to normal later today and will update this page as things change.
Nov 13, 11:55 UTC
Update -
Update from Microsoft:
We’re seeing positive results for server stability after applying an upstream authentication/routing configuration component patch to a portion of our infrastructure. We’ll continue to monitor its progress and are working to expand it to servers supporting active regions coming online.
As of now, we are not aware of any malicious activity that is causing this incident. We will continue to treat this incident with urgency and priority until full resolution. Once mitigated, we will provide full details of the root cause, defense-in-depth repair items, and more within a Post-Incident Report.
Nov 13, 08:30 UTC
Update -
Microsoft are continuing to investigate and try to remedy issues with the email platform (Exchange Online). They have not yet provided an estimated repair time or a cause.
Other features of the Microsoft 365 services that interact with Exchange Online and email services are impacted. For full details see https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect
As we also use Exchange we may not receive tickets that you send in by email. Please login at https://portal.speakdigital.co.uk or the chatbot on our website.
As soon as we have more information it will be posted here. Apologies for the disruption this global issue will cause.
Nov 13, 07:00 UTC
Identified -
Microsoft have reported an issue with the Microsoft 365 services and users unable to access them, they are currently investigating this issue.
Potentially impacted services include:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
Nov 12, 20:01 UTC
